Terms of Use

Effective Date: 05/09/2026 | Last Updated: 05/09/2026

Welcome to thefluencyconnection.com. This website is operated by Partnership For Behavior Change, Inc., doing business as The Fluency Connection (“we,” “us,” or “our”). By using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.

These terms apply to your use of our website only. They do not govern the services we provide to clients, which are addressed through separate service agreements, informed consent forms, and our Notice of Privacy Practices.

The Information on This Site Is General, Not Clinical Advice

The content on this website — including service descriptions, FAQs, blog posts, and educational resources — is provided for informational purposes only. It is not a substitute for professional clinical evaluation, diagnosis, or treatment.

Reading content on this site does not create a clinician-client relationship between you and The Fluency Connection or any of our clinicians. A clinical relationship is established only after a formal intake process, signed service agreements, and an individualized assessment conducted by one of our Board Certified Behavior Analysts.

If you have specific questions about a child’s development, behavior, or care, please contact us directly or consult a qualified professional. Do not delay seeking professional advice based on something you read on this website.

Contacting Us Through This Site

When you submit information through our contact form, request a consultation, or email us, you are starting an inquiry — not entering into a treatment relationship. We will follow up to discuss your situation, but services begin only after the intake process is complete.

Please do not submit detailed protected health information through our website’s contact form. If you need to share clinical details, we will guide you through a secure method during the intake conversation.

You agree that any information you submit through our website is accurate and that you are authorized to share it. Submitting false or misleading information through our contact form is prohibited.

Acceptable Use

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of any applicable law
  • Scrape, copy, or systematically extract content from the site without our written permission
  • Attempt to gain unauthorized access to any part of the site, our servers, or any connected systems
  • Interfere with the site’s operation, including by introducing malware, viruses, or other harmful code
  • Use automated tools (bots, crawlers, scrapers) to access the site, except for legitimate search engine indexing
  • Impersonate another person or misrepresent your identity when contacting us
  • Harvest or collect information about other users of the site

Content and Intellectual Property

All content on this website — including text, graphics, logos, images, and the overall design — is the property of Partnership For Behavior Change, Inc. or our licensors and is protected by copyright and other intellectual property laws.

You may view and share links to our content for personal, non-commercial purposes. You may not republish, reproduce, modify, or distribute our content without our written permission.

If you are a journalist, researcher, or another professional interested in citing or referencing our content, contact us — we are generally happy to discuss appropriate use.

The Fluency Connection name and logo are trademarks of Partnership For Behavior Change, Inc. The names, logos, and trademarks of any third parties referenced on our site (insurance carriers, professional organizations, accreditation bodies) belong to their respective owners.

Links to Other Websites

Our website includes links to other sites — including Dr. Sorah Stein’s professional speaker site (sorahstein.com), her ResearchGate profile, LinkedIn, professional organizations such as AASECT and the Council of Autism Service Providers (CASP), and others.

We provide these links for your convenience and reference. Linking to a third-party site does not mean we endorse it, and we are not responsible for the content, privacy practices, or terms of any third-party site. You access linked sites at your own risk.

Disclaimers

Our website and its content are provided “as is” and “as available.” We make reasonable efforts to keep the information on the site accurate and up to date, but we do not guarantee that all content is error-free, complete, or current at all times.

We do not guarantee that the site will be available without interruption, that it will be free of bugs or security vulnerabilities, or that any defects will be corrected immediately.

To the fullest extent permitted by law, we disclaim all warranties relating to the website, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Partnership For Behavior Change, Inc., its officers, employees, contractors, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, this website — including any reliance on information found here.

This limitation does not affect any rights you may have as a client of our practice under applicable healthcare laws, our service agreements, or our Notice of Privacy Practices.

Reviews and Public Comments

In accordance with the Behavior Analyst Certification Board (BACB) Ethics Code, we do not solicit testimonials from current clients. If you choose to leave a review of our practice on Google, Facebook, or another public platform, that content is governed by the platform’s terms — not ours. We respond to reviews publicly when appropriate, in line with our professional and HIPAA obligations.

Governing Law

These Terms of Use are governed by the laws of the State of Indiana, without regard to its conflict-of-law principles. Any disputes arising out of or relating to these terms or your use of this website will be resolved in the state or federal courts located in St. Joseph County, Indiana, and you consent to the jurisdiction of those courts.

Changes to These Terms

We may update these Terms of Use from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the site after changes are posted means you accept the updated terms. If we make material changes, we will provide more prominent notice on the site.

Severability

If any part of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full effect.

Contact Us

If you have questions about these Terms of Use, contact us:

The Fluency Connection Partnership For Behavior Change, Inc. 2909 S Michigan Street South Bend, IN 46614

Phone: (574) 204-2745 Email: welcome@southbendautism.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM