Privacy Policy

Effective Date: 05/09/2026 | Last Updated: 05/09/2026

The Fluency Connection (“we,” “us,” or “our”) is the public-facing brand of Partnership For Behavior Change, Inc. We respect your privacy and are committed to protecting the personal information you share with us through this website (thefluencyconnection.com).

This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. It applies to information collected through our website only. Health information you share with us in the course of receiving services is protected separately under our Notice of Privacy Practices, which you can request from our office.

Information We Collect

Information you provide to us. When you contact us through our website’s intake form, request information, or email us, you may provide:

  • Your name and the name of the person you are inquiring about
  • Phone number and email address
  • Insurance information
  • The reason you are reaching out, including information about your child or family member’s needs
  • Any other details you choose to share with us

You decide what to share. We only ask for what we need to respond to your inquiry and determine whether our services are a fit for your family.

Information collected automatically. When you visit our website, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages you visit on our site and the time spent on each
  • The website that referred you to us (if any)
  • Date and time of your visit

This information is collected through cookies and similar technologies (described below) and is used to understand how visitors use our site so we can improve it.

Cookies and analytics. Our website uses cookies, which are small text files stored on your device. We use them for two purposes:

  • Essential cookies keep the site functioning properly.
  • Analytics cookies — specifically Google Analytics — help us understand which pages visitors find useful, how people arrive at our site, and where the site can be improved. Google Analytics may collect information such as IP address (anonymized), pages viewed, and time on site. You can learn more about how Google uses this data at policies.google.com/privacy.
  • Google Tag Manager

You can disable cookies through your browser settings. Disabling cookies will not prevent you from using our site, but some features may not work as intended.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and inquiries
  • Determine whether our services may be a fit for your family
  • Verify insurance coverage when you ask us to
  • Schedule consultations or assessments
  • Improve our website and the information we provide
  • Comply with legal and professional obligations, including those under HIPAA and the BACB Ethics Code

We do not use your information for advertising or marketing purposes without your explicit consent. We do not sell your information to anyone, ever.

How We Share Your Information

We share information only in limited circumstances:

  • With your consent. If you ask us to share your information with another provider, family member, or third party, we will do so.
  • With service providers who help us run our practice. This may include our website hosting provider, email service, electronic health record system, and similar vendors. We require these providers to protect your information and use it only for the purposes we have specified.
  • When required by law. We may disclose information if required by court order, subpoena, mandatory reporting law, or other legal obligation.
  • To protect health or safety. Where permitted or required by law, we may share information to prevent serious harm.

We do not share information you provide on our website with marketing partners, data brokers, advertising networks, or anyone else for commercial purposes.

Health Information and HIPAA

Information you share with us about your child or family member’s health, diagnosis, or treatment needs through our website is treated with the same care as health information you share with us in person.

If you become a client of The Fluency Connection, your protected health information (PHI) is governed by the federal Health Insurance Portability and Accountability Act (HIPAA) and Indiana state law. Our full Notice of Privacy Practices describes how we use and disclose PHI in the course of treatment. You can request a copy by contacting our office at (574) 204-2745 or welcome@southbendautism.com.

Children’s Privacy

Our website is intended for parents, caregivers, and professionals seeking information about ABA services. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through our site, please contact us so we can remove it.

Reviews and Testimonials

In accordance with the Behavior Analyst Certification Board (BACB) Ethics Code, we do not solicit testimonials from current clients about our services. If you choose to leave a review on Google, Facebook, or another public platform, that information becomes public on the platform you posted it to and is governed by that platform’s privacy policy, not ours.

Links to Other Websites

Our website may link to other websites, including Dr. Sorah Stein’s professional speaker site (sorahstein.com), her ResearchGate profile, LinkedIn, and resources from organizations such as the Council of Autism Service Providers (CASP). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information with them.

Data Security

We take reasonable steps to protect the information you share with us, including secure hosting, encrypted transmission of data submitted through our forms (HTTPS), and access controls on our systems. No method of transmitting information over the internet is 100% secure, however, and we cannot guarantee absolute security.

If we ever experience a data breach affecting your information, we will notify you in accordance with applicable law.

Your Rights and Choices

You have the right to:

  • Access the information we have about you
  • Correct inaccurate information
  • Request deletion of information we have collected through our website (subject to legal and professional record-keeping obligations)
  • Opt out of analytics tracking by adjusting your browser settings or using browser extensions designed for this purpose
  • Withdraw consent for any processing you previously consented to

If you are a client receiving services from us, additional rights apply under HIPAA, including the right to access your health records, request amendments, and receive an accounting of disclosures. Those rights are detailed in our Notice of Privacy Practices.

To exercise any of these rights, contact us using the information below.

Indiana Residents

Indiana law provides certain protections for personal information collected from Indiana residents. The rights described above apply to Indiana residents using our website. If you have specific questions about Indiana privacy law, contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will provide more prominent notice, such as a banner on our website or an email to clients. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or about how we handle your information, contact us:

The Fluency Connection Partnership For Behavior Change, Inc. 2909 S Michigan Street South Bend, IN 46614

Phone: (574) 204-2745 Email: welcome@southbendautism.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM

This Privacy Policy was last updated on 05/08/2026. Prior versions are available upon request.